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Frequently Asked Questions
1. Are your prices wholesale or retail?
The prices on our web site and all pricelists are wholesale.
2. Will my sales rep receive commission
credit for my online order like he/she does when I call or fax
in an order?
Yes.
3. How do you clean
foliages and florals?
We recommend that you clean the foliages of greenery, plants and trees as needed by spraying the environmentally friendly Silk ReNu™ cleaner. Components used in arrangements from other product categories — such as, floral, Waterlook® and botanical arrangements — may include hand-painted grasses and flower stems as well as preserved components, such as, preserved palms, that are more delicate and are not suited to cleaning with liquid solvents. For example, occasionally we use floral and grass components designed with water-soluble paints and dyes that will run. In general, the best way to clean any permanent floral or botanical is with a blow dryer set to its coolest temperature setting or with a feather duster. One may also use a vacuum cleaner to clean dust carefully from inside Waterlook® arrangements' containers.
4. What is your lead time?
Our lead time for domestically manufactured products is currently approximately three (3) to five (5) weeks. Conversely, the lead time for accessories, stems and our Quick Ship merchandise is currently 7 to 10 days. (Quick Ship merchandise is brand new, current product that we produced for customers but that we did not ship for various reasons (e.g., order cancellations, credit problems, etc.). Quick Ship items may also be saleable items in their original packing that we have allowed customers to return. Since we update the list of available Quick Ship merchandise weekly, we encourage you to call Customer Service to request an updated list before placing your Quick Ship order.)
These lead times are comprised of order processing (i.e., credit verification, order inspection, and order entry) and fulfillment (i.e., first-come, first-served batch production). Three factors contribute most to increased lead times: (1) major markets, (2) domestic and international holidays, such as, the Chinese New Year; and (3) credit verification difficulties. You can minimize the effect of the first factor -- major markets -- by placing your orders prior to the April and October markets (which are typically the third week of these months), at which time our lead times increase by 1-2 weeks. And, regarding the third cause of delay -- credit verification, you may ensure shorter lead times by paying for your initial order by credit card (VISA or MasterCard).
5. Where is my order?
We are always willing to track the status of your order.
Please help us by supplying:
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Your account number (if a current customer)
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Your company name
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Your bill-to and ship-to addresses
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The date your order was placed
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Purchase order number
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Phone number
6. How can I receive your catalogs?
Either you can download and print a Catalog Request Form from the Customer Service section of our website, or we can fax you the form. Upon receipt of your check or credit card payment of $35 (refundable on your opening $500 order), we will mail our Catalog Binder to you. Alternatively, your local sales representative can provide you our complete catalog binder at no cost. However, in order to shop more quickly you may register here on our website and a password will be emailed to you within 48 hours. Once you have gained access to our wholesale website you will be able to browse many of our product lines, order directly from the website, and purchase any of our current print catalogs.
We welcome your input! If you have a question or a suggestion
for a Frequently Asked Question, please send it to: webmaster@distdesigns.com.
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