For return, the item must be secured in the carton as shipped to prevent damage during return shipment. All cartons should be opened and inspected immediately upon delivery, BEFORE CUTTING THE PROTECTIVE STRAPS SECURING THE ITEM TO THE CARTON. If dissatisfied with the product, Buyer must request return within 7 days. Unless defective, return shipping is paid by the Buyer.
Please contact Distinctive Designs immediately at firstname.lastname@example.org or 800-243-4797 x 107 for return authorization and if you feel a delivery postponement due to weather may be necessary to ensure the safe return of your arrangement. Credit will be given for items received in saleable condition, secured in the original carton. Unless claimed damaged or defective, returns are subject to a 20% restocking charge.
PLEASE NOTE for Waterlook products: To insure your Waterlook brand arrangement is returned safely, we do not recommend shipping Waterlook brand items if the delivery route temperatures are below 32 degrees F. Prolonged exposure to extreme cold temperatures may cause the Waterlook chemical to contract and fracture the glass vase or container.