What is your return policy?
Finished products produced to a valid Purchase Order are considered final sales, because the components used to produce one product deplete components that could otherwise be used to produce other items. Accordingly, merchandise may not be returned without prior authorization. Contact Us to receive a return authorization number and instructions for prepaid return. Unauthorized returns will not be accepted. Contract and custom pieces are not returnable.
Merchandise authorized for return must be secured for return transit in the original carton and received in sellable condition to receive credit. Returns must be made within 10 days of receipt of the order by the original consignee and are subject to a 20% restocking fee. Customer is responsible for return freight charges.
Damaged items must be reported within 5 days of receipt or no credit will be given. To report concealed damage discovered after delivery, provide photos of both the damaged item and its shipping carton, along with a detailed description of the damage to the product, so that we may file a damage claim with the carrier if warranted. Retain damaged items in their original carton for inspection by the carrier. Damage claims cover only the original consignee. We are not responsible for damages reported after goods are received at an original destination, then transported to another location.
Inspect all deliveries for damage upon receipt. Obviously damaged cartons should be opened and inspected with the delivering driver before signing the delivery receipt. Damaged items should be refused at delivery and number of items and nature of damage noted on the delivery receipt.