Shipping Info

How much will the shipping cost be for my order?
Shipping charges are wholly dependent on the composition of each order and distance to destination zip code from our Alabama 35654 shipping point. There is no standard percentage cost of freight per order size or region. DDI's website calculates the shipping charges based on the dimensional weight of the cartons in your Shopping Cart. All products ship from our factory via FedEx Ground or LTL truck line, whichever is more economical. On truck line shipments to residential addresses, the consignee will be contacted for a delivery appointment when the order arrives at the delivering terminal. An accessible phone number is required.

When will I receive my order?
All finished floral products are produced-to-order from exclusive imported components in our Alabama factory. Production turnaround is normally up to 10-12 business days, Monday through Friday, from acceptance of order to shipment. Time in transit after shipment varies with the distance from our Alabama plant to your delivery address.

  • Finished Products: As our product offering is extensive across all finished botanical product categories, we do not produce and stock finished items. Your order is individually handcrafted to order by our experienced U.S. designers.

  • Imported Products: Design Components (stem flowers, foliage, fruit and vegetables) and Décor Accessories (planters, vases, containers, accessories) not subject to domestic manufacture ship in 1-2 business days from order confirmation.

  • Exception: QUICK SHIP: Hundreds of SKUs across all product categories, (floral and greenery arrangements, plants, and trees) are already produced and in stock in QUICK SHIP, usually resulting from photo samples, order cancellations, or display samples, but usually only one unit per SKU. Orders for Quick Ship items ship Same Day or Next Day from acceptance of order.

Will my DDI items require assembly once they arrive?
No. All product will arrive fully-assembled and packaged to minimize disarrangement in transit. Minimal or no “fluffing” may be required to account for movement during shipping.

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